Journal ID : TRKU-25-07-2020-10933
[This article belongs to Volume - 62, Issue - 07]
Total View : 322

Title : Evaluation and Measurement of Automobile Service and Maintenance Company Performance Using Cobit Framework and Balanced Scorecard

Abstract :

This research was conducted in one of company engaged in the field of automobile service and maintenance that has been starting since 1975. This company has a financial application called GBS. This application has a problem that is the difference between the automatic calculation by using the application and calculation by using the manual way. In this study, the authors use the framework of COBIT and BSC model, while the COBIT domain in use is AI 1, AI 2, DS 1, DS 10, DS 11, DS 13 and ME 1, ME 2, ME 3. For the BSC model the author uses the internal perspective of the company. The highest level is in the domain DS 11, and the lowest level is in the domain ME 3. Based on the research results, the authors advise companies to make improvements to the application, so the problems that occur within in company can be resolved

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