Journal ID : TRKU-27-07-2020-10945
[This article belongs to Volume - 62, Issue - 07]
Total View : 332

Title : Engineering quality process in public administration: How is perceived?

Abstract :

This research focuses on the quality processes applied in the Port Administration of Veracruz (APIVER). This organization is the area responsible for providing infrastructure and port services with an efficient logistics model that favors the optimization of costs in the goods value chains, which generating greater profitability for the port and its business partners. We carried out a study among the APIVER command staff and the external staff working in the port area. To do this, was applied the questionnaire through a Google app, in order to find out the level of knowledge they have regarding the quality processes

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